This Policy was last reviewed and updated in October 2023.
Technocats is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
Technocats has designed this policy to be consistent with the following principles:
- Privacy policies should be human readable and easy to find.
- Data collection, storage, and processing should be simplified as much as possible to enhance security, ensure consistency, and make the practices easy for users to understand.
- Data practices should meet the reasonable expectations of users.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect include:
- email addresses
- and phone numbers.
This Personal Information is obtained in many ways including by correspondence, by telephone, by email, via our website (www.technocats.com.au) and, occasionally, from third parties.
We collect your Personal Information for the primary purpose of providing our services to you and marketing. You may unsubscribe from our mailing / marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Technocats does not usually collect any information that can be defined as sensitive.
If we do have occasion to collect Sensitive information it will be used by us only:
- for the primary purpose for which it was obtained
- with your consent;
- or where required or authorised by law.
We may use third-party web analytics services (such as Google Analytics) on our Services to collect and analyze website visitor information and to engage in auditing, research, or reporting.
The information (including your IP address) collected by various analytics technologies described in the “Cookies and Other Technologies” section below will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services, including by noting the third-party website from which you arrive to our Site, analyzing usage trends, assisting with fraud prevention, and providing certain features to you.
To prevent Google Analytics from using your information for analytics, you may install the official Google Analytics Opt-out Browser Add-on.
Cookies and Other Technologies
We may also collect data about your use of our Services through the use of Internet server logs and online tracking technologies, such as cookies.
A web server log is a file where website activity is stored.
A cookie is a small text file that is placed on your computer when you visit a website, that enables us to: (a) recognize your computer; (b) store your preferences and settings; (c) understand the web pages of the Services you have visited and the referral sites that have led you to our Services; (d) enhance your user experience by delivering content specific to your inferred interests; (e) perform searches and analytics; and (f) assist with security administrative functions.
Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information.
Please note that by blocking any or all cookies, you may not have access to certain features or offerings of the Services.
Third Party Websites and Website Links
Technocats may provide links to Third Party Websites, usually primarily for the purpose of providing additional information for our website users.
We do not guarantee website links or policies of third parties.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances but usually only in the case of the following:
- where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Technocats will not charge any fee for your access request.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time.